Content Review Analyst
Thailand · Bangkok
Category Operations

Responsibilities:

• Reviewing sensitive advertisements’ contents about Pornography, Nudity, Violence,
Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc.

• Validating; monitoring; filtering; investigating contents with high quality, speed, open-
mindedness, and accuracy

• Investigate and resolve issues that are reported on social media such asrequests for account
support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Make well-balanced decisions and personally driven to be an effective advocate for our
community
• Display a strong biasto doing what’sright for our community in supporting social media’s
mission
• Become and remain knowledgeable aboutsocial media products and community standards
• Use market-specific knowledge,signals, and insightsto spot and scope scalable solutions
to improve the support of our community of users
• Identify inefficiencies in workflows and suggestsolutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze, and utilize relevant data to develop waysto improve the overall
user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global
team


Requirements:

• Bachelor’s Degree or further education; Diploma with 2-5 years of work experiences
• Good Communication of English language (reading, listening, writing, speaking), validated by
minimum score of English languagetest (basedonmutually agreed external English language
test or acceptable approved equivalent ex. TOEIC, IELTS, TOEFL, etc.)
• Native speaker of any of the following languages (Mandarin, Thai, Vietnamese, Japanese,
Korean, Hindi, Indonesian, Sinhalese, Burmese, Bahasa Malaysia)
• Basic knowledge of social media platforms as well as computer operations


Preferred Qualifications:

• Prior working experiences in a relevant field/industry
• Possess a good analytical skill; optimistic; resilient; team player
• High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported