[ON-site] Customer Service (Inglés 90%)

What We’re Looking for ⬇️

Responsibilities:

• Demonstrate accurate and professional customer service on time.
• Maintain a professional attitude and represent the company positively.
• Demonstrate proper knowledge and use of the department's resources, policies, and procedures.
• Maintain acceptable interaction times by call and email, while remaining friendly and informative.
• Maintain productivity and quality standards.
• Actively seek solutions and identify trends for the right staff, including possible solutions or suggestions.
• Demonstrate the appropriate sense of urgency for customer responses.
• Retain customers and apply sales by offering them greater benefits and plans to continue in the company

Qualifications:

• High school graduate (present diploma or certificate).
• Level of English: 90% or higher (Advanced).
• Competencies: Communication skills, customer orientation (empathy), problem-solving and attention to detail

Benefits:

• Be part of a multinational company with the Great Place to Work certification
• Career line
• Payroll from day one
• Free time for birthdays, marriage, and moving
• Four additional two-year free hours
• Corporate discounts for employees and immediate family members (universities, restaurants, hotels, etc.)
• Occupational doctor for employees and family members
• 24/7 virtual psychological counseling
• Face-to-face payroll office to solve your doubts 2 times a week
• On-site activities, locker area, and rest with video games, fulbito, etc.