Customer Service Associate [Inglés 90%]

• High school graduate (Must present diploma or certificate)
• English Level: B2 or Above

Competencies and Specific Skills:

• Active listening
• Communication skills
• Customer orientation (Empathy)
• Problem resolution
• Attention to detail

Responsibilities:

• Responds to messages on the phone, chat, and email queues.
• Maintains acceptable call times and email handling time, while remaining friendly and informative.
• Demonstrates the sense of urgency appropriate for client responses.
• Maintains productivity and quality standards.
• Demonstrates accurate and professional customer service on time.
• Maintains a professional attitude and represents the company positively.
• Demonstrates proper knowledge and use of departmental resources, policies, and procedures.
• Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions