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Director Operations
Image Icon India · Mohali
Category Operations

Job Description:

  • Manage day to day center operations
  • Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.
  • Responsible for achieving desired client KPI’s throughout and align team to deliver the desired results.
  • Responsible for direct client communication in terms of any deliverables asked and demanded by the client.
  • Hold team meetings on a regular basis with the direct reports
  • Document and communicate system and business process gaps
  • Ensure process operates efficiently according to client and company measures