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The Gold Standard in Ensuring Exceptional Employee Experience
Teleperformance · 11.23.2021

As we are nearing the end of another year, we reflect on the milestones and achievements that we have reached together with our people. We have seen challenging times, but our spirit and sense of community continue to drive us forward, allowing us to build solid relationships with our employees that encompass trust.

Standing stronger together, we are even more inspired to continue fostering a workplace culture that promotes exceptional employee experiences that are rooted in diversity, inclusion, and safety for our people. We remain honored each time our employees voice their confidence and trust in Teleperformance—this is priceless and makes us even more inspired to become an Employer of Choice.


With this, TLScontact, a Teleperformance company, is truly honored to be included in the 2021 Kenya’s Best Workplaces list, curated by the prestigious Great Place to Work®! TLScontact works in partnership with governments around the world to provide visa and consular services to travelers and citizens on their behalf. It operates 150 visa application centers in 90 countries, including Kenya, where it represents the governments of the United Kingdom and Belgium. This year, TLScontact placed fifth in the list.

As a global business supporting international travel, TLScontact has obviously faced considerable challenges since the beginning of the COVID-19 pandemic. Its first priority throughout has been protecting employees and customers, by implementing the right health and safety measures at its visa application centers. It has also had to support its government clients and visa customers through changing local confinement rules and travel restrictions, while contributing to maintaining international travel wherever possible. The hard work and commitment of its employees has been key to these efforts, in Kenya and elsewhere. This GPTW certification is a credit to them and to the local TLScontact leaders, who have done everything they can to support their teams during this crisis.

For many years, GPTW® has been the global authority on workplace culture. It follows global standards in defining high-performing organizations that lead the way in creating award-winning workplace cultures. Its industry-proven research methodology includes the Trust Index© Survey and Great Place to Work® Trust Model©. The Trust Index© Survey continues to be taken by millions of employees annually.

GPTW®’s Best Workplace recognition for TLScontact in Kenya demonstrates our overall commitment to cultivating a safe, motivating, and happier workplace environment for our employees. It also complements our passion for promoting a culture of diversity, respect, and inclusion. And at the heart of it all is our vision for all our employees: a future of growth, success, and happiness.

We would like to congratulate and thank our employees at TLScontact in Kenya for recognizing our efforts in building a better workplace for all! We celebrate your success, and we will use it as fuel to drive us to even better times ahead. Teleperformance is stronger together with you. Congratulations to our teams at TLScontact in Kenya!

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