From self-service mode to getting in touch with the product experts, we will guide you through the several tiers of tech support to help you show your customers that you are ready to go that extra mile to amaze them.
Are your technical issues standard or more complex, requiring more sophisticated troubleshooting procedures? Do you need high-level support for large scale, large impact cases? Maybe you are looking for engineering services including testing, product level resolution management or lab services.
Our highly skilled and experienced team is the answer. We can help you with the right tools, the right channels, and the right people. Our commitment is to use our focus on innovation and continuous improvement to make this journey simpler, safer, and faster.
Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High-level support for large-scale, large-impact enterprise issues and cases; Tier 4 - Engineering services, including testing, product level resolution management, and lab services